Effective Date: July 2026

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Jurisdiction: Canada

This Privacy Policy explains how KROME (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website and use our related services.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

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1. Our Commitment to Your Privacy

We are committed to safeguarding your privacy and handling your personal information in a manner that complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial laws including Québec’s Law 25.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address

• Account Details: Username, password (encrypted), profile information

• Transactional Information: Purchases, payment details (handled securely by third-party processors)

• Usage Data: IP address, browser type, operating system, pages visited, and referring URL

• Cookies and Tracking Technologies: To improve user experience and analyze traffic

We do not knowingly collect personal information from individuals under the age of majority in their province or territory.

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3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and personalize our services

• To process payments and manage transactions

• To respond to inquiries and support requests

• To send important service updates or administrative messages

• To offer promotions, newsletters, or marketing content (with consent)

• To analyze usage patterns and improve our Website and offerings

• To comply with legal or regulatory obligations
   

4. Consent

We collect, use, and disclose your personal information only with your consent or as permitted by law. By providing your personal information, you consent to our use of it in accordance with this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

5. Sharing Your Information

We do not sell your personal information. We may share it in the following cases:

• With service providers who help us operate the Website (e.g., hosting, payment processing)

• With legal authorities if required by law or to protect our legal rights

• In the event of a business transaction such as a merger or acquisition (with notice to you if required)
   

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated above or to comply with legal obligations.
When no longer required, we securely delete or anonymize your personal data.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect your own information, such as using strong passwords.

8. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw your consent (subject to restrictions)

• File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority

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To exercise your rights, contact us using the details at the bottom.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Enable basic website functionality

• Analyze usage and improve performance

• Provide targeted advertising (with consent)

You can manage your cookie preferences in your browser settings. Some features may not work properly if you disable cookies.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we will revise the “Effective Date” at the top. Your continued use of the Website after changes are posted signifies your acceptance of the updated policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: info@kromehardware.com.